There are many reasons why you might want to get in touch with us. You may want a more detailed explanation on a particular subject, or you may be interested in our prices. Please, don’t hesitate to ask any question at all – we believe in open and honest communication and always love to talk to our customers.
To help you more easily frame your question, we have divided the common reasons for contacting us into four categories.
We are always looking for customer feedback. We read and inspect every feedback form carefully so we can improve our services even more. There is no better way of improving your business than to do it together with your clients, and we appreciate any feedback you have for us.
We are always available and answer emails as soon as we are able, but in the case of an emergency, calling our number is the best way to go. Someone from our team will answer your call and guide you through our procedure. In the meantime, our technicians will be on the way to your location with all necessary equipment and tools.
Reporting damage done by our team
We take pictures of all restoration processes for insurance companies and for our clients. In case something is damaged by our workers and not during the flood or fire, our clients can file a complaint and we will examine it carefully. This is a very unlikely scenario because our workers are highly professional, but we want our customers to feel secure when working with us.
Lastly, if you have any other questions which weren’t answered on our website, then ask away. We are more than willing to answer them as soon as we can.